Wednesday, August 27, 2008

Helpful mail

Dear Application Developer,

A Facebook user requested that we forward an anonymous report that your application My movies (application ID #7005215677) is violating Facebook Terms of Use. The user selected "" as the violation category. Any text entered into the additional comments box appears here:

Begin User Text

How do you remove it?

End User Text

To protect the privacy of our users, we cannot disclose any further information. Facebook is not taking any action against your application based on this particular report, but we are passing this along so you are made aware of potential problems and respond accordingly to ensure you are in compliance. Please note that failure to comply with the Terms may result in an enforcement action.

If you have any issues or questions, please don't hesitate to contact us by sending an email to developers-help@facebook.com.

Thanks,

Facebook


Reply:

Hi Facebook,

It looks to me that the report is not about the my app violating the Terms of Use, but is actually about a user that

1) can't find how to remove the app.
2) can't find how to ask for help through the right channels.

I will be happy to assist the user, otherwise could you kindly point him/her towards the x button?

Kind regards,

PF
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